Who is this service for?

The Orbit Suite from Central Service Association offers a complete software solution for small-to-mid size utilities. Within the suite, utilities will find stat

About Orbit Suite

The Orbit Suite from Central Service Association offers a complete software solution for small-to-mid size utilities. Within the suite, utilities will find state of the art solutions for Billing and Customer Management, Accounts Payable, Accounts Receivable, Payroll, Inventory, Work Management, Meter Data Management and more.

Average rating 4.8/5

Total score
4.8
“Ease of use
4.7
User support
4.9
Features
4.6

Product details

Starting price:

1usd / per month
more about prices

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Central Service Association
http://www.csa1.com
Set up in 1937
United States

Features

Billing & Invoicing
Cable
Customer Management
Demand Forecasting
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Other categories uses in

Alternatives Orbit Suite


M
Miller D.

«A great product with exceptional support»

Usability

Support

Features

5

Overall rating

Benefits:

Our industry requires creativity and adaptability to meet the needs of our members, employees, and technology. Orbit offers us a product that can be continuously customized to fit our ever evolving organizational requirements.

Drawbacks:

A great product often comes with a high price. We are a small utility so the cost does seem relatively high.

In sum:

The transition to the software package was fairly difficult, but once we adjusted to the program, our employees have enjoyed using the suite. It is definitely seen as a major upgrade over what we had in the past.

September 26, 2021
Feedback source: the Internet
K
Kathryn E.

«A program that is mulit-level»

Usability

Support

Features

4

Overall rating

Benefits:

Solid program that offers all your media needs in execution and implementation.

Drawbacks:

So many ways to get to the end point. At times, errors can develop since there are so many customized options.

In sum:

Solid product

September 19, 2021
Feedback source: the Internet
W
Willette L.

«Overall Very Satisfied»

Usability

Support

Features

5

Overall rating

Benefits:

Users are able to customize it for what they use most.

Drawbacks:

Sometimes when updates are applied some issues fall 'through the cracks' and the data doesn't show up on our reporting as expected.

In sum:

Our billing company, Central Service Association, has been able to make this a great product for us.

August 29, 2021
Feedback source: the Internet
K
Kathy M.

«Excellent Customer Service»

Usability

Support

Features

5

Overall rating

Benefits:

Multiple products interface together to serve all facets of our utility

Drawbacks:

As with any software product you use there is always room for improvement

In sum:

Since we began in October, 2005, CSA has been responsive in our needs.

August 25, 2021
Feedback source: the Internet
J
Jeff W.

«Orbit suite FES»

Usability

Support

Features

4

Overall rating

Benefits:

The One stop shop advantage All the products you need that coordinate together as one.

Drawbacks:

Even though it is a windows based concept, it takes a lot of time learning how to navigate through the system.

In sum:

Better plant records along with processing better records and reports. Provides a robust list of reports to help make a more informed decision.

May 21, 2021
Feedback source: the Internet
k
kristie m.

«user friendly»

Usability

Support

Features

5

Overall rating

Benefits:

very user friendly. and lots of different applications on it

Drawbacks:

there is nothing I don't like about it.

May 13, 2021
Feedback source: the Internet
K
Kelly F.

«CSA Orbit Suite»

Usability

Support

Features

5

Overall rating

Benefits:

I love the flexibility of the product and the ability to export anything into excel for analysis. CSA stands behind their software and is always available to help with questions. You'll will not find better support in the utility software market.

Drawbacks:

It takes sometime to learn about all the customization features because there are just so many options.

In sum:

We've reduced a significant amount of data entry in the form of journal entries by using Orbit Suite. This reduces errors that are often associated with manual data entry.

April 10, 2021
Feedback source: the Internet
D
Darrell G.

«CSA Orbit Solutions»

Usability

Support

Features

5

Overall rating

Benefits:

Solves and make easy task of everyday work. The system is very comprehensive.

Drawbacks:

Has several steps, new hires take to the system very easily.

In sum:

Very are very pleased

March 12, 2021
Feedback source: the Internet
C
Carol R.

«CSA Orbit Review»

Usability

Support

Features

5

Overall rating

Benefits:

The availability of information available through reports and inquiries as well as the ease of entries.

Drawbacks:

The speed at which some reports and/or inquiry screens take to come up.

February 6, 2021
Feedback source: the Internet
M
Monica C.

«Great software»

Usability

Support

Features

5

Overall rating

Benefits:

The accuracy & popularity of the software.

Drawbacks:

There was nothing that I didn't like about the software.

December 20, 2020
Feedback source: the Internet