Who is this service for?

SMBs, E-Commerce sites, B2B vendors, Web design agencies, UX, Marketers, CRO specialists

About Smartlook

Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do.

Average rating 4.8/5

Total score
4.8
“Ease of use
4.8
User support
4.7
Features
4.7

Product details

Starting price:

1usd / per month
more about prices

Free version:

Yes

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Smartsupp
http://www.smartsupp.com
Set up in 2013
Czech Republic

Features

AB Testing
Action Management
Alerts/Notifications
Analytics/ROI Tracking
Animation
Annotations
Attribution Modeling
Availability Testing
Behavioral Analytics
Campaign Management
Campaign Tracking
Cataloging/Categorization
Channel Attribution
Channel Management
Cohort Analysis

Collaboration Tools
Competitive Analysis
Content Management
Contextual Targeting
Conversion Tracking
Coupons
Customer Accounts
Customer Journey Mapping
Customer Profiles
Customer Segmentation
Dashboard
Data Import/Export
Data Visualization
Dynamic Content
Element Analytics
Email Marketing
Embeddable Maps
Engagement Tracking
Event Logs
For Mobile
For Sales Teams/Organizations
For Science
For Websites
FTP Monitoring
Funnel Analysis
Goal Setting / Tracking
Heatmaps
In-App Events Tracking
Inventory Management
Keyword Research Tools
Knowledge Management
Link Management
Location-Based Marketing
Loyalty Program
Mail Server Monitoring
Maintenance Scheduling
Media Analytics
Mixed Methods Research
Mobile Commerce
Multi-Channel Data Collection
Multi-Language
Multiple Site Management
Negative Feedback Management
Order Management
Pageview Tracking
Performance Metrics
Predictive Analytics
Problem Area Alerts
Product Configurator
Promotions Management
Prototype Creation
Push Notifications
Qualitative Comparative Analysis
Quantitative Analysis
Radial Mapping
Real Time Monitoring
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Retention Tracking
Returns Management
Revenue Tracking
Screen Activity Recording
Sentiment Analysis
SEO Management
Shopping Cart
Site Search Tracking
SMS Messaging
Social Media Monitoring
Statistical Analysis
Survey/Poll Management
Surveys & Feedback
Templates
Territorial Mapping
Text Analysis
Text-to-Win
Time on Site Tracking
Transaction Monitoring
Uninstall Tracking
Unmoderated Testing
Uptime Reporting
Usability Testing
User Interaction Tracking
User Journeys
User Research Analysis
Website Analytics

Alternatives Smartlook


L
Laura V.

«Perfect blend of qualitative & quantitative analysis for our measuring our product»

Usability

Support

Features

5

Overall rating

Benefits:

Smartlook is the perfect blend of qualitative & quantitative analysis for our product team. It's given us a new perspective on how users are experiencing our product - from how quickly users can achieve key goals, to what our product looks like on all kinds of weird and wonderful resolutions. The true power of Smartlook comes from how it captures every event that occurs, and then allows you to search seamlessly across all past events. You can also use these events in funnels and analyse where your users are dropping out of key workflows. Since the events are all automatically tracked, we can ask "I wonder how many users have used this feature since it launched?" and get instant answers by searching the pre-recorded events. It's truly mind-blowing! And last but not least, the support team at Smartlook was AMAZING! Our product uses a few layout attributes that the Smartlook recorder wasn't capturing correctly at first. The Smartlook team worked with us over 2 days to quickly resolve the issue to support our use case and now it's all working perfectly.

Drawbacks:

There's nothing I'm disliking about Smartlook, although I'm looking forward to more flexibility with pinning stacked event charts (where I'm comparing multiple events) as a single dashboard tile. This would make tracking our key metrics really slick. Mostly I'm just excited to see where they take the product!

September 28, 2021
Feedback source: the Internet
M
Márton P.

«The idea to look how our customers use our websites is brilliant. I'm always very excited to replay.»

Usability

Support

Features

5

Overall rating

Benefits:

I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

Drawbacks:

On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package) Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing

September 26, 2021
Feedback source: the Internet
L
Lukas D.

«It's simple & easy to use!»

Usability

Support

Features

5

Overall rating

Benefits:

Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.

Drawbacks:

There is a lot of recordings on my website, so it would be nice to have some of them recommended by system.

In sum:

I can see my website through the customer's eyes which it's really useful for revealing of mistakes and find what to improve!

September 26, 2021
Feedback source: the Internet
M
Martin K.

«Perfect tool to see what customers do on your site, so you can find errors and enhance your site.»

Usability

Support

Features

5

Overall rating

Benefits:

Free version for starting projects, giving most important features until you can effort paid ones.

Drawbacks:

The service gives just a few advantages comparing free and paid versions for the difference in price... So you try to use the free version as long as possible...

In sum:

We corrected few errors on pages and also adjusted few thing, that we found that are important for customers.

September 25, 2021
Feedback source: the Internet
Cynthia R.

«Smartlooked for awhile now»

Usability

Support

Features

5

Overall rating

Benefits:

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Drawbacks:

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

In sum:

Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

September 23, 2021
Feedback source: the Internet
K
Kajetan M.

«Smartlook user»

Usability

Support

Features

5

Overall rating

Benefits:

I appreciate the simplicity and ease of working with the tool. It is very easy to teach even a potential client how to use the smarlook in the future and learn from it

Drawbacks:

I miss setting a session limit for a given project and events for incorrect input filling.

September 22, 2021
Feedback source: the Internet
Kevin S.

«Clever software shame about the after sales service»

Usability

Support

Features

3

Overall rating

Benefits:

The insight to offers to client on boarding is invaluable.

Drawbacks:

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.

In sum:

I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business. After several emails to their support team they no longer even reply. BEWARE!

September 17, 2021
Feedback source: the Internet
V
Verified Reviewer

«Want to Increase your Website productivity? - If Yes then 1000% Smartlook Help You :) »

Usability

Support

Features

5

Overall rating

Benefits:

First of all, I like the way to install and configure - Very Easy Step by Using GTM or Code. Just A Single Code and Get it Done. Second is Each and Every Second, Review, Insights Interest Showcase in Video Format. Heatmaps is also a great feature. I am new for now - reviewing in just after 10 min of signup at Smartlook - but I feel I should share my experience as a new user and ofcourse i am exploring it more and will look into it details. And Yes - It helps me to give a clear understanding about what user looking, searching and react more. So I can get my platform more better in terms of design and options.

Drawbacks:

For Now - I am a newbee here. But Ofcourse if there I finf something issue or something i dislike - then i will share to support to make it easier or fruitful for users.

In sum:

- User Insights in terms of Interest, Thoughts and Where to convert - Remove unwanted things by adding user interest things.

September 9, 2021
Feedback source: the Internet
M
Michael R.

«Great tool for viewing visitor actions»

Usability

Support

Features

5

Overall rating

Benefits:

The recordings are a great way to see how a visitor interacts with your site. You can view new or returning visitors. Shows referral source, path through site, device used and even browser. Also location.

Drawbacks:

Trying to parse and understand all the data is a bit challenging. Would be nice if there was some kind of automated summaries. Lot of data to digest and interpret.

In sum:

The main goal is to improve the conversion rate. Easy to set up and use. Learning curve on understanding the data. Think it will be a great tool.

August 31, 2021
Feedback source: the Internet
V
Verified Reviewer

«Good price great results»

Usability

Support

Features

5

Overall rating

Benefits:

Its easy to use with a ton a filters to filter users by location, page details, and other website activity. Y our even able to not only filter out your companies IP address but star valued users to continuously look at hate website behavior. It's easy to share the videos and view them to notice trends or issues amongst users.

Drawbacks:

It doesn't archive the videos past a certain time frame it also isn't super easy to sort by date

In sum:

I'm impressed with the platform especially all th features you get for the price. I have tried other platforms that have a portion of this feature and for the mid in beta while Smartlook has really thought out the different metrics and filters.

August 26, 2021
Feedback source: the Internet