Compare Alliance Phones и Google Voice

Benefits:

Our phone service is very crucial for our day-to-day business activities. Before Alliance Phones we had other VoIP Providers that told us we have t... Read more

Our phone service is very crucial for our day-to-day business activities. Before Alliance Phones we had other VoIP Providers that told us we have to change routers, that we have to run another cables in the office and that we need to find another Internet Provider so we can get rid of our poor quality and occasional one-time audio calls. Alliance Phones Team did a great job and found the issue under 2 mins. It turns to be some kind of feature inside our existing router. In addition they did prioritization of the traffic. At the end we no longer have any quality issues nor one-way calls and we didn't install or change anything in our office! Thank you Alliance!

Drawbacks:

I wish our numbers were ported to Alliance Phones a little bit quicker, but as far as I understand 10 business days is normal time to move a number... Read more

I wish our numbers were ported to Alliance Phones a little bit quicker, but as far as I understand 10 business days is normal time to move a number from one provider to another.

Summary:

Benefits:

Software provides 24/7 customer service with multiple contact channels. Also have the caller ID Management, call forwarding control, extensions an... Read more

Software provides 24/7 customer service with multiple contact channels. Also have the caller ID Management, call forwarding control, extensions and toll-Free Numbers

Drawbacks:

Customers incurs an extra call recording bill per-minute basis and relative higher pricing plans per month

Summary:

Alliance Phones Business VoIP has one best customer care servive that provides support services incase you are set back

Benefits:

I have a home office, and I've used a landline number as my business phone for the last 5+ years as a way to keep my business and personal communic... Read more

I have a home office, and I've used a landline number as my business phone for the last 5+ years as a way to keep my business and personal communications separate. (And to prevent me from getting distracted by business calls/texts when I'm spending time with family/friends.) I moved recently and was shocked by the cost of landline service in my new community. I wasn't willing to pay that price so I started looking for alternatives. I chose Google Voice because it gives me a local phone number FOR FREE. Clients can call and text the number; the calls get forwarded to my cell phone and the texts get forward to my email. I have set up a voice mail message for my business, so when I don't answer, clients don't get my personal answering machine message; instead, they get a professional business "out of office" message. I have solved the "don't get distracted by business calls during personal time" issue by using the settings on my phone to only ring for the Google Voice number during business hours. It's the perfect solution and it saves me TONS of money.

Drawbacks:

I only have one issue with Google Voice. When calls are forwarded to my phone, clients are directed to my personal voice mail if I hit the "ignore"... Read more

I only have one issue with Google Voice. When calls are forwarded to my phone, clients are directed to my personal voice mail if I hit the "ignore" button to ignore the call. To get the Google Voice business voice mail, I have to let the call ring until it is auto-redirected to my voice mail. This is a pretty minor issue, though; given all the benefits -- and the $0 price -- I am happy to put up with this very minor inconvenience.

Summary:

Google Voice solves a major problem for me. I love it!

Benefits:

Both the web version and app are accessible for our visually impaired users. The integration with our Google Contacts and Google Workspace director... Read more

Both the web version and app are accessible for our visually impaired users. The integration with our Google Contacts and Google Workspace directory is convenient.

Drawbacks:

Not having access to 3 way calling is inconvenient as sometimes as an IT support person I need to get the support reps from other companies on a ca... Read more

Not having access to 3 way calling is inconvenient as sometimes as an IT support person I need to get the support reps from other companies on a call with our end users.

Summary:

Google has been pushing out new features and making their product competitive with other products already on the market. The integration with all o... Read more

Google has been pushing out new features and making their product competitive with other products already on the market. The integration with all other Google Workspace products makes this even better as there is less setup/configuration required when rolling out these products.

Benefits:

II like that Voice is inexpensive (free) and easy to set up. I've been using it now for over 2 years as a line separate from my personal line for ... Read more

II like that Voice is inexpensive (free) and easy to set up. I've been using it now for over 2 years as a line separate from my personal line for work.

Drawbacks:

The only con in my opinion is that I wish there was a way to not have the texts come thru and be answerable on my main text screen. It can get con... Read more

The only con in my opinion is that I wish there was a way to not have the texts come thru and be answerable on my main text screen. It can get confusing, and if I answer the text from my text app on my smart phone, then a client has my personal number. I wish there was a fail-safe way that would prevent this, because when I mess this up, it defeats the whole point of a second line.

Summary:

Still, overall, I cannot complain, I just have to be super mindful - my system now is that I delete the text on my main phone line, and then go ans... Read more

Still, overall, I cannot complain, I just have to be super mindful - my system now is that I delete the text on my main phone line, and then go answer it on the voice app.

Benefits:

This software lets me keep a phone number that will not change, even if my cell phone numbers change. This number is also useful in cases where onl... Read more

This software lets me keep a phone number that will not change, even if my cell phone numbers change. This number is also useful in cases where only wifi is accessible.

Drawbacks:

When it forwards to my cell number, the recording "you have a call from ..., to answer, press 1", it sometimes malfunctions. I press 1, and it goes... Read more

When it forwards to my cell number, the recording "you have a call from ..., to answer, press 1", it sometimes malfunctions. I press 1, and it goes to voice mail anyway, causing me to miss the call.

Summary:

Google voice has been a long time solution for voicemail. It is very useful for voicemail, and keeping a number.