Compare Alliance Phones и Vonix

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

A VoIP solution with features for phone & business integration, voicemail, call rules & recording, and more.

Vonix takes the complication out of business phones. We help businesses every step of the way, from choosing the best hardware to personal installa... Read more

Rating
4.5 / 5
4.9 / 5
Cloud Communication Platform software features
Call Routing
Call Routing
Accreditation Management software features
Access Controls/Permissions
Access Controls/Permissions
VoIP software features
SIP Trunking
Unified Communications
Voicemail Transcription
SIP Trunking
Unified Communications
Voicemail Transcription
Call Center software features
IVR / Voice Recognition
Call Recording
IVR / Voice Recognition
Call Recording
Proposal Management software features
Contact Management
Contact Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Amazing Service! Top 1 Support!

Benefits:

Our phone service is very crucial for our day-to-day business activities. Before Alliance Phones we had other VoIP Providers that told us we have t... Read more

Our phone service is very crucial for our day-to-day business activities. Before Alliance Phones we had other VoIP Providers that told us we have to change routers, that we have to run another cables in the office and that we need to find another Internet Provider so we can get rid of our poor quality and occasional one-time audio calls. Alliance Phones Team did a great job and found the issue under 2 mins. It turns to be some kind of feature inside our existing router. In addition they did prioritization of the traffic. At the end we no longer have any quality issues nor one-way calls and we didn't install or change anything in our office! Thank you Alliance!

Drawbacks:

I wish our numbers were ported to Alliance Phones a little bit quicker, but as far as I understand 10 business days is normal time to move a number... Read more

Summary:

Dilyana K.
4 / 5

Software is the best for it has reduced charges and also being toll free numbers is great

Benefits:

Software provides 24/7 customer service with multiple contact channels. Also have the caller ID Management, call forwarding control, extensions an... Read more

Software provides 24/7 customer service with multiple contact channels. Also have the caller ID Management, call forwarding control, extensions and toll-Free Numbers

Drawbacks:

Customers incurs an extra call recording bill per-minute basis and relative higher pricing plans per month

Summary:

Alliance Phones Business VoIP has one best customer care servive that provides support services incase you are set back

Verified Reviewer
5 / 5

Great Business Phone System and Service

Benefits:

I loved the personalized service from Vonix. Their team was really responsive, and I was always able to talk to the same person. The call quality... Read more

I loved the personalized service from Vonix. Their team was really responsive, and I was always able to talk to the same person. The call quality is much better than I had before, and I like that Vonix is local and responsive to all my questions.

Drawbacks:

We switched from regular phone lines to Vonix's cloud phone system. It was different than when we had before, so we had to learn how to use it. B... Read more

Summary:

It was so easy to switch over to them. They took care of everything and really made sure we were happy. They called regularly to check in and any... Read more

Gina R.
5 / 5

Customer service really sets Vonix apart from the rest.

Benefits:

I like that as soon as a voice message is left, it emails me a recorded version. It allows me to stay on top of new customers messages, whether du... Read more

I like that as soon as a voice message is left, it emails me a recorded version. It allows me to stay on top of new customers messages, whether during class times or not. We are a fitness boutique and it's usually loud with music playing in the background. The messages are critical. Vonix worked out a customized, logical auto attendant for our personal business needs.

Drawbacks:

The only thing I can think of is that I do have to manually remove the voicemails from the phone even after I have listened to them through the ema... Read more

Summary:

As a new business owner, new customers are key and I feel like having good communication through my custom greetings and the transfer of the voicem... Read more

Beth V.
4 / 5

Vonix improves customer service

Benefits:

It can be easily configured and migration is easy. If you do not succeed, you call customer service and they will support your requirements.

Drawbacks:

With migration you should give feedback on how to use Vonix.

Summary:

Very good at improving the flow of services and messages.

Gonzalo C.
5 / 5

Law Firm - Multi Office Locations

Benefits:

The firm has employees in two states and three locations. Each location has an extension and phone and we talk as if we are in the next room. The q... Read more

The firm has employees in two states and three locations. Each location has an extension and phone and we talk as if we are in the next room. The quality of the calls is much better than our previous provider. The cost is lower than our previous service provider.

Drawbacks:

It is always a process of changing providers but we were able to schedule a time when it would least impact our office and Vonix was able to get it... Read more

Summary:

They are a great team of professionals, they provide an outstanding product/service at a very affordable price. They make the change over as painle... Read more

Paul D.

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