Who is this service for?

Small and medium business owners, optimized for solo entrepreneurs and companies with up to 100 employees. Business owners with an iOS or Android device.

About MightyCall

First impressions count, especially for small business owners who are trying to present their companies in a professional way to prospective clients and customers. MightyCall is a web-based PBX platform that professionals with small businesses can use to gain a competitive advantage. With competitive pricing options, MightyCall tops the charts for cloud-based business phone systems.

Average rating 3.9/5

Total score
3.9
“Ease of use
3.8
User support
4.1
Features
3.8

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Infratel
http://www.mightycall.com
Set up in 2012
United States

Features

Access Controls/Permissions
Call Recording
Call Routing
Contact Management
IVR / Voice Recognition
Online Voice Transmission
Ring Groups
SIP Trunking
Unified Communications
Video Conferencing
Virtual Extensions
Voicemail Transcription
Other categories uses in

Alternatives MightyCall


D
Danny V.

«SAVE YOURSELF AND MONEY»

Usability

Support

Features

1

Overall rating

Benefits:

You have a working company number when it decides to work

Drawbacks:

EXTERMELY TERRIBLE CUSTOMER SERVICE. MISSED CALLS GALORE, APP NOT RINGING OR EVEN ACKNOWLEDGEMENT OF A CALL.

In sum:

Hate this company so much I genuinely hope they dont last.

October 1, 2021
Feedback source: the Internet
H
Honnah O.

«Mightycall review»

Usability

Support

Features

3

Overall rating

Benefits:

Simple to use Can use mobile app with WiFi only

Drawbacks:

Los of bugs with the service and apps Crashes periodically

In sum:

Phone lines

September 29, 2021
Feedback source: the Internet
T
Teena K.

«WORST CUSTOMER SERVICE EXPERIENCE SO FAR IN THE VOIP INDUSTRY (and I've had a few)»

Usability

Support

Features

1

Overall rating

Benefits:

The sales person was great and if the software does what he said-it is good. I got as far as downloading the ap on my phone and logging in online. Both were fine.

Drawbacks:

Unfortunately one of main things I needed was to be able to use my Polycom phone with the service (in addition to the other options) and the timing for my current provider to stop working (iphone ap to access out of the office) was really bad and I am really busy but I need a phone. I thought I was getting free trial for one but was charged DAY 1. I took the time to set up an onboarding but the tech could not set up my Polycom phone-I told him that the solution was NOT GOING TO WORK FOR ME THEN. Later the sales person tried to send me a written guide to set up but by that time I was too busy to try and figure it out myself.

In sum:

I was not given the trial period prior to being BILLED $49.99 IMMEDIATELY and when I called to cancel (couldn't get it to cancel in the portal) and was told their "POLICY IS TO NEVER REFUND MONEY BACK". The worst part is that they CHARGED ME ANOTHER $49.99 3 DAYS AGO AND I HAVEN'T EVEN BEEN ABLE TO USE THE SERVICE! I noted that due to my delay in cancelling I would eat the 1st $49.99 BUT IF I HAD BEEN GIVEN MY TRIAL, I WOULD HAVE NEVER BEEN BILLED THE 2ND MONTH. BUYER BEWARE I WAS TOLD THIS SERVICE WAS "MONTH TO MONTH" BUT YOU BETTER CATCH THEM BEFORE THEY BILL YOU-DO NOT PROVIDE YOUR CREDIT CARD INFORMATION BECAUSE YOU CAN NEVER DELETE IT. MY REVIEW ISN'T ABOUT HOW THE SERVICE WORKS AS IT WAS NOT FOR ME AND IF THEY WERE A REPUTABLE COMPANY AND GAVE ME AT LEAST DECENT CUSTOMER SERVICE WITH THE CANCELLATION I MAY HAVE RECOMMENDED THEM FOR PEOPLE THAT DON''T NEED TO CONNECT A POLYCOM PHONE BUT RATHER USE THEIR OTHER SERVICES BUT THE WAY THE COMPANY TREATS THE CUSTOMER THAT WANTS TO CANCEL TELLS A LOT ABOUT A COMPANY.

September 26, 2021
Feedback source: the Internet
L
Lauren D.

«Works, but not the best»

Usability

Support

Features

2

Overall rating

Benefits:

It is very low cost which is great. However, you get what you pay for.

Drawbacks:

The date and time of received calls or messages is consistently inaccurate. Also, we have had issues with our voicemail message being played twice in a row before someone was able to leave a message. Lastly, the numbers are clearly recycled so we get a lot of calls from previous users of our phone number. The app is not very functional or user friendly. It is very slow and lags most of the time.

September 18, 2021
Feedback source: the Internet
S
Suzanne C.

«I have eliminated robot calls! My VA can do customer service from my business number »

Usability

Support

Features

4

Overall rating

Benefits:

You can get it to do just about anything you can imagine for a fraction of the price of other systems.

Drawbacks:

I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls

In sum:

By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.

September 4, 2021
Feedback source: the Internet
Susan M S.

«Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners»

Usability

Support

Features

5

Overall rating

Benefits:

Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.

Drawbacks:

I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

September 2, 2021
Feedback source: the Internet
J
Justin K.

«Long time MightyCall user, better than all other alternatives»

Usability

Support

Features

4

Overall rating

Benefits:

I like that it's super easy to set up and maintain. We use it basically to tell our customers our hours of operation.

Drawbacks:

I wish my plan offered an api. We can't spend more money since we are a tiny, one location, family business. Our hours change day to day and I wish I could automate the updating of our audio message, but that's not available on the tier of service we are on.

August 30, 2021
Feedback source: the Internet
V
Verified Reviewer

«Incredible Functionality beyond simple phone calls»

Usability

Support

Features

5

Overall rating

Benefits:

It does so much seamlessly beyond just providing telephone numbers. For example, call recordings, call notes etc. There's a lot I haven't started to use yet but as my business grows I expect.

Drawbacks:

It's a bit on the pricey side at entry level, and I think there could be a pared down version with less in the way of buzzers and bells for a lower ticket price

In sum:

Excellent second line facility, which I use to receive sales calls, so it's important to have the ability to record them, make notes about the calls and be able to choose numbers in the territory I am targeting. I'm in the UK selling into the US and MightyCall really does the job. It's been very realiable in the months I've been using it. It's a little more than I'd like to spend, but it does offer more than I need and I'm expecting to grow into the product over time.

August 23, 2021
Feedback source: the Internet
M
Michael S.

«General review of MightyCall»

Usability

Support

Features

5

Overall rating

Benefits:

Easy and quick to edit you call flow or change your pre-recorded messages. Easy to subdivide call flows between multiple members and have segregated messages and management.

Drawbacks:

Difficult to record automated messages, but we only use the phone recordings so the computer and microphone method may be better. Sometime the messages will glitch and not let you mark them as resolved. We have messages from years past that are just always there we can never get rid of.

In sum:

For our small business, it helps us manage our call volume with a small staff and lets us relocate our phones to other locations when we are on the move. It takes a little bit of setting up, but well worth it for how it can help manage your calls.

August 18, 2021
Feedback source: the Internet
L
Lindsay B.

«Inexpensive and functional »

Usability

Support

Features

5

Overall rating

Benefits:

The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions.

Drawbacks:

I have not encountered any problems yet.

In sum:

Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since.

July 20, 2021
Feedback source: the Internet