Compare EFI MarketDirect StoreFront и PressWise

Benefits:

The fact that PressWise is always moving forward, adding new features and listens to their customers' needs is what keeps me with them. Even when I... Read more

The fact that PressWise is always moving forward, adding new features and listens to their customers' needs is what keeps me with them. Even when I'm being a pain in the butt customer, I know they would gladly hop on a call to help out or shoot a quick video to step me through a process I can't grasp. My team contacts the PressWise team through the easy ticket system so that I don't have to answer everything for them.

Drawbacks:

Exporting accounting information has been our toughest challenge. Integrating it into the accounting software we were already using. We have create... Read more

Exporting accounting information has been our toughest challenge. Integrating it into the accounting software we were already using. We have created a work around, but still not ideal.

Summary:

1 Cost monitoring 2 Order tracking 3 Online customer ordering 4 Daily reporting 5 Sales tracking 6 Inventory control 7 Shipping made easy 8 Auto ba... Read more

1 Cost monitoring 2 Order tracking 3 Online customer ordering 4 Daily reporting 5 Sales tracking 6 Inventory control 7 Shipping made easy 8 Auto batching 9 Client correspondence monitoring 10 Major time savings across entire team

Benefits:

Allows our sales team to work remotely when needed and check to to where jobs are at in the shop. At first getting all of the correct info in the s... Read more

Allows our sales team to work remotely when needed and check to to where jobs are at in the shop. At first getting all of the correct info in the system was a challenge just like any other software, but now we all can easily go through steps without having lots of challenges.

Drawbacks:

Some of the other features we had in the old software made it easier to change things than this one and some of the changes would like to make are ... Read more

Some of the other features we had in the old software made it easier to change things than this one and some of the changes would like to make are just not available right now. Defiantly the pros outway the cons though.

Summary:

The team at PressWise was very professional from the beginning and the support has been great. Usually get back to us right away and we got pretty ... Read more

The team at PressWise was very professional from the beginning and the support has been great. Usually get back to us right away and we got pretty busy during the time of purchasing this and it was great that the team reached out pushing us a long to make sure we stayed on track as best as possible.

Benefits:

We are a Offset Printing Business and we also do Signs, Banners and Vehicle Graphics the estimating part of PressWise for our business is critical ... Read more

We are a Offset Printing Business and we also do Signs, Banners and Vehicle Graphics the estimating part of PressWise for our business is critical and has made it possible for other members of our Team to generate quotes quickly and accurately. We also are using the Storefront piece of PressWise which we are expecting to be vital in the coming year for our growth in sales and products we offer. Developing Stores for our A+ customers is our goal for this coming year. When Covid restrictions basically stopped 40% of our business in a day since we were using PressWise we were able to change our Marketing Plan quickly and assist our customers in adapting and complying with regulations. We were able to quickly setup stores for floor graphics, yard signs and wayfinding signage that helped our customers get through this strange time. The PressWise team is very quick to respond to issues submitted as Support Tickets.

Drawbacks:

We are a staff of 7 so it was difficult to get the software setup if I had it to do over again I would have had PressWise on site to help us with i... Read more

We are a staff of 7 so it was difficult to get the software setup if I had it to do over again I would have had PressWise on site to help us with initial setup as we took 2 years before we actually started using the system on a daily basis.

Summary:

Vital to our growth and we become more reliant on the software every day!

Benefits:

There is an implementation plan that takes the mystery out of getting up and running. The knowledge base is VERY helpful, particularly the many vi... Read more

There is an implementation plan that takes the mystery out of getting up and running. The knowledge base is VERY helpful, particularly the many videos. The training and customer support is excellent. The back end is relatively easy to program, very detailed and robust. Taxation is automatically updated and easily programmed. The storefront is customizable and intuitive. The system, when used properly, has solid processes that delivers many, many efficiencies.

Drawbacks:

The system was built to interact with QuickBooks, however, for larger organizations, I would say that the financial reporting is on the weak side. ... Read more

The system was built to interact with QuickBooks, however, for larger organizations, I would say that the financial reporting is on the weak side. We recognized this in the purchasing process and made the decision to purchase in spite of that because nothing is perfect, and Presswise seemed to offer more of what we wanted relative to other firms. That said, it was fabulous working with our technical liaison, who was very creative in developing a custom export for us to upload to our ERP, at a minimal charge. I also understand that reporting is an area that is being aggressively reviewed and improved.

Summary:

Customer support is suberb ... friendly and responsive. Every person we have dealt with has exhibited a genuine desire to help. Their communicati... Read more

Customer support is suberb ... friendly and responsive. Every person we have dealt with has exhibited a genuine desire to help. Their communication systems support that. The team searches out options, is willing to make changes to the system, and will make custom tweaks for a reasonable price. Coming from a poor customer experience with our last MIS, this is one of the main reasons we landed on PressWise and we have not been disappointed.