Who is this service for?

Bella FSM is flexible to fit the way you do business. No need to change your current business processes. With easy customization the product may be used in any field service industry.

About Bella FSM

Leading Mobile Field Service Management Software to streamline Scheduling and Dispatch, Customer Management, Work Orders, Subcontractors, Contract Management, Equipment Maintenance, Inventory Tracking, Invoicing, and Accounting entirely online. Easy-to-use and customizable to fit the way you do business. Interface to QuickBooks. Increase your revenues and profits by maximizing time in the field. Mobile access for the workforce on iPhone, iPad, Droid phones and tablets.

Average rating 4/5

Total score
4
“Ease of use
4
User support
4.1
Features
2.6

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Bella Solutions
http://www.bellafsm.com
Set up in 2005
United States

Features

Billing & Invoicing
Contact Database
Contract/License Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Control
Inventory Management
Job Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Preventive Maintenance
Quotes/Estimates
Recurring Appointments

Routing
Scheduling
Self Service Portal
Service History
Technician Management
Work Order Creation
Work Order Management

Alternatives Bella FSM


K
Kayla W.

«BUSINESS OWNERS BEWARE!!!!»

Usability

Support

Features

1

Overall rating

Benefits:

The way the schedule view is set up.

Drawbacks:

Unreliable.

In sum:

Reports are unable to run accurately. Field Resources are unable to access any information from smartphones or tablets. Technical Support will take a week to get back to you. When your field management software isn't working and the technical support team literally takes over a week to respond to your cry for help, there is a problem. There was a time where we had to resort to a paper schedule for a week and a half until someone had gotten back to me. Additionally, when we decided to switch softwares, because the reports do not run accurately, we had to literally hand enter almost 7,000 invoices to receive the correct data. As a business owner of a start up company, I can honestly say that Bella Field Management Software was one of the worst business decisions I have ever made.

September 3, 2021
Feedback source: the Internet
M
Mike D.

«Outstanding Product!!»

Usability

Support

Features

5

Overall rating

In sum:

I searched and tried several products to help run my business with no success. Bella went above and beyond my expectations when helping set it up for me. Customer service was exceptional and responsive. They imported my data and had me up in running in a couple of days! My staff and technicians love it and really helped them get organized and communicate easier. I can already see the improvement to my bottom line. Thank you Bella FSM!

August 31, 2021
Feedback source: the Internet
V
Victor S.

«Bella is an exceptional web-based service management tool.»

Usability

Support

Features

5

Overall rating

Benefits:

Bella is a feature rich web-based service management tool. Instant anywhere access to key data for key personnel is essential in today's competitive marketplace - and Bella delivers. I can assign user profiles so that employees access only the data they need to do their jobs. The software is very flexible which makes it adaptable to most any specific business model. Bella is an invaluable, turn-key CRM, scheduling and invoicing tool at an extremely affordable price.

Drawbacks:

While Bella has basic accounting features and works well for estimating and invoicing our jobs - it lacks a more robust accounting package. Currently, the software allows for easy porting of all the invoices into QuickBooks for detailed accounting management (which is an acceptable solution); however, my preference is that Bella enhance its accounting package so the I can drop QuickBooks and manage my business accounting within Bella - providing a true one-stop shop.

In sum:

Overall- Bella is a great value for the price. The software is feature rich and is easy to use after a short learning curve. It sets up instantly and there is no long term contract required. A significant factor for me was that I could try out the program, and if I did not like it, all my customer data could be exported for uploading into another package - no risk, but all reward. In my opinion, Bella is worth a try to see if meets your specific business needs.

August 6, 2021
Feedback source: the Internet
C
CORRINE P.

«CHARGED FOR 2 YEARS WHEN NOT USING»

Usability

Support

Features

2

Overall rating

Benefits:

We chose this software for our construction company and it looked promising at first, especially when there were problems (of which there were many) and they would assist. But the problem was was that there were so many ongoing problems that it was costing us alot of extra man power and money to pay the data entry person due to the amount of issues Bella was causing. Our data entry literally had to double enter everything and copy and paste the lead into a separate email to the salesperson because as it turned out the leads weren't getting to the recipient and potential customers were being lost because they were not getting acted upon quick enough. This lead us to find another platform to use and we failed to cancel. 2 years went by without us ever contacting Bella for "Support" and they NEVER checked in with us to see how we were doing or why there hasn't been any activity on our site. A high amount per month for 2 years and no willingness to refund any portion of this when I stated my claim to the owner...poor business in my opinion!!! That is what lead me to write this review.

Drawbacks:

MANY GLITCHES and after not using the program our credit card was still charged per month for approximately 2 years with only one login by my receptionist earlier this year and was surprised that she got it. It was following that that I noticed we were still being charged for a service we weren't using. NO CARE WAS TAKEN from your companies end to see how we were doing or if we wanted to renew...NOTHING. This following up having MANY PROBLEMS WITH THE SOFTWARE.

In sum:

Early in the experience we were pleased but this diminished with all of the setbacks and extra time needed to create/send leads.

May 9, 2021
Feedback source: the Internet
C
Cheryl I.

«Long time Bella FSM Customer»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to access from any device. Easy to navigate.

Drawbacks:

I would like to be able to search for a customer using their address only.

In sum:

Excellent

April 21, 2021
Feedback source: the Internet
K
Kristi K.

«Service is excellent»

Usability

Support

Features

5

Overall rating

In sum:

We tried Salesforce, Jobber, and searched for 2 years before finally finding Bella.

February 24, 2021
Feedback source: the Internet
D
Darryl H.

«Great Customer Service/Product»

Usability

Support

Features

5

Overall rating

Benefits:

Ease of use and function

Drawbacks:

None that come to mind at this point

In sum:

I have review many systems to help me grow my business, most of them had everything you would need but the function and ease of use was not there, Bella FSM made that simple for the user and easy to understand. But what I was most impressed with was when I sent a email with a question or an issue with a problem the response time was quick and that's a big plus in my book. I like that I don't to wait long periods of time of a response.. ..Great Job.. I hope you continue to update and upgrade the product. I think its a winner.

January 27, 2021
Feedback source: the Internet