Who is this service for?

Parks & recreation departments, local governments, school districts and contractors all use CityReporter to manage their public and workplace safety, maintenance, repairs and record-keeping.

About CityReporter

Our mobile and PC based Work Order process has been designed to help you achieve your repair and maintenance goals efficiently and effectively. Our highly customizable process will provide precise forms with exactly what you need to manage all types of maintenance and repair on any structure or equipment type. Automated emails notify everyone of status and completions. CityReporter will compile all of your work order updates and task data and file it in the cloud using Wi-Fi or cellular data.

Average rating 4.4/5

Total score
4.4
“Ease of use
4
User support
4.8
Features
0.3

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Noratek Solutions
http://www.cityinspectionsoftware.com/
Set up in 1999
Canada

Features

Appointment Management
Automated Routing
Barcode / Ticket Scanning
Billing & Invoicing
Budgeting/Forecasting
Building Permits
Business License
Case Management
Check-in/Check-out
Child Care
Code Enforcement
Code Maintenance
Compliance Management
Contract/License Management
Customer Database

Customer Portal
Customization
Dispatch Management
Document Management
Employee Management
Equipment Maintenance
Equipment Tracking
Event Calendar
Event Management
Expiry Notifications
Facility Management
Failed Inspection Tracking
Fee Management
Fixed Asset Management
GIS Integration
Image Capture
In-Vehicle Navigation
Incident Response Checklists
Inspection Management
Inventory Control
Inventory Management
Job Costing
Job Management
League / Team Management
License Issuance
Membership Management
Mobile Access
Online Applications
Online Payments
Parking Permits
Permit Issuance
Photo Management
Pictometry Imagery
Planning & Zoning
Preventive Maintenance
Project Management
Purchasing & Receiving
Quotes/Estimates
Recurring Appointments
Registration Management
Renewal Management
Rental Management
Report Templates
Routing
Scheduling
Search/Filter
Self Service Portal
Service Request Management
Subcontractor Management
Taxation & Assessment
Utility Billing
Violation Tracking
Weed Abatement Control
Work Order Creation
Work Order Management

Alternatives CityReporter


B
Blaise L.

«Solid Reporting app and great service»

Usability

Support

Features

5

Overall rating

In sum:

We use the Cityreporter app to do our playgroud inspections and have found it to be a valuable tool. It is very easy to use and has quickly been mastered by those staff who have limited experience when it comes to technology. The customer service we have received right from training to ongoing support has also been fantastic.

August 18, 2021
Feedback source: the Internet
N
Natalie W.

«CityReporter»

Usability

Support

Features

5

Overall rating

In sum:

My department has been using CityReporter for several months now. Customer service has always been prompt and helpful, and when we did the free trial they made sure that we got the most out of it. The program has totally streamlined how we do our parks inspections, and has made it much easier for the parks coordinator to communicate any issues to me so we can respond quickly and efficiently.

August 12, 2021
Feedback source: the Internet
A
Albert E.

«Great Park Inspection Software»

Usability

Support

Features

5

Overall rating

In sum:

If your tired of filling out papers while performing park inspections, then this is the program for you. It's much easier (and a time saver) to complete your inspections with the phone app. The questions can be customized to fit your particular need and you can attach photos if needed. The learning curve is very easy with A! customer support. Make sure you upload data only when connected to a WIFI . The program works well on my small smart phone screen but a larger screen or tablet would cut down on scrolling. I've used the program for over a year and love it.

August 8, 2021
Feedback source: the Internet
P
Patrick W.

«Time Saver for Park Inspections»

Usability

Support

Features

5

Overall rating

In sum:

Before City Reporter, staff was doing paper inspections that sometime got lost, or not done on a timely basis. Staff is able to use a tablet or their smart phone to do the inspections. With City Reporter, Management has been able to track the inspections, create punch list and verfiy completion of repairs and schedule maintenance as needed. The Operations Manager receives a weekly fault report to generate work orders. Besure to take the time during set up on the back side to make sure you have included all the different assests that you wanting to track.

August 7, 2021
Feedback source: the Internet
P
Paul P.

«reporter»

Usability

Support

Features

3

Overall rating

In sum:

It seems to be a good idea but the setup that is done for my application does not work for me

July 26, 2021
Feedback source: the Internet
S
Shaun L.

«More than Inspection Software»

Usability

Support

Features

5

Overall rating

In sum:

City Reporter has been a huge asset to our small Facilities department. It has forced us to do inspections on sites that have been over looked in the past. The ease of use by the inspector and ability to track deficiencies is great. The customer service has been great always there when we have had any issues. Being able to customize the inspections is one of the best features. It took us a while to be able to dedicate the time to set up initially but after that its been great.

July 1, 2021
Feedback source: the Internet
R
Rod L.

«Easy to Use and Great Support»

Usability

Support

Features

4

Overall rating

Benefits:

Security of the data that is saved. Your support is quick and responsive.

Drawbacks:

1. in desktop, it is not very easy to navigate from inspections to permit management. We find that managing contact emails from within inspection screen is not possible. 2. Inspector's name is not sent from CR to iCity's inspection. 3. A hard copy is saved to iCity but it is buried deep so that user needs to navigate through several windows to find the report. 4. No way to generate a summary list of today's scheduled inspections. 5. On the desktop, "enter" on keyboard should trigger "Find". 6. Need to be able to default questions to a permit type, not to he generic inspection type. I'll use Final Inspection for example' a house permit and a pool enclosure permit will each have a Final inspection. But the checklist questions are completely different and unrelated. As such, I need two different Final inspections each with different checklists. But they both point to the same iCity inspection called final. If CityReporter had the ability to define the list of questions applicable to it from the permit type level, then there would only need to have one Final inspection type instead of one for House Final and one for Pool Final. (and Deck Final, Barn Final, Shed Final, Plumbing Final, etc.) Examples of other inspections that have similar names but completely different questions (all standard) are Framing (House, Deck), Footing (conventional, shallow, pier), etc. I'm not sure how I am going to be able to resolve this.

In sum:

Overall, a pretty good experience. Some difficulty understanding how best to set it up without Hot-to manuals but my past experience in mobile inspection solutions and electronic permit tracking solutions made the transition a bit easier. The number of cons outweighs the number of pros below but certainly does not reflect how much we find this app helpful to inspection staff.

June 13, 2021
Feedback source: the Internet
M
Mike B.

«Review of City Reporter»

Usability

Support

Features

5

Overall rating

In sum:

Everything is working great since the last update. I find the system very user friendly. Changing forms to make them fit my needs was very simple you don't have to be a computer geek it use City Reporter. All our foreman use the system and took less than 15 minutes to train and since most of them still have trouble with cell phones that was very impressive.

April 13, 2021
Feedback source: the Internet
D
Dave P.

«parks an sports feilds»

Usability

Support

Features

1

Overall rating

In sum:

This is a very fast an easy way to keep track of ur day to day tasks as well as any problems u have along the way! Great for monthly checks an reports for any type of job. From large scale to small towns its a handy tool for supervisors an directors in any municapality.

March 22, 2021
Feedback source: the Internet
M
Monte S.

«City Reporter»

Usability

Support

Features

5

Overall rating

In sum:

Very easy to use and excellent support!

March 19, 2021
Feedback source: the Internet